01General policy
Pro-Fit AI subscriptions are non-refundable once activated. This policy exists because Pro-Fit AI is a long-horizon analytical service, not a short-term utility — subscribers are expected to observe statistical readings across multiple weeks before drawing conclusions about the service's value.
02When refunds are considered
We consider refund requests only in one specific case:
Sustained platform-side service failure. If Pro-Fit AI fails to deliver scheduled alerts for more than fourteen (14) consecutive days due to a fault on our infrastructure, you may request a pro-rated refund of the unused portion of your subscription.
To qualify:
- The failure must be attributable to Pro-Fit AI's own systems (not WhatsApp, not your phone, not connectivity)
- You must have reported the issue to support@pro-fit.co.in during the outage
- The refund covers the unused subscription period only
03What does not qualify
The following are not grounds for refund:
- Change of mind after subscribing
- Dissatisfaction with statistical readings, chart interpretations, or alert content
- Market losses on trades you made
- Outages of third-party services (WhatsApp/Meta, NSE data feeds, your mobile network)
- Failure to read or act on delivered messages
- Account suspension due to violation of our Terms
04Cancellation
You may cancel your subscription at any time by emailing support@pro-fit.co.in or sending "CANCEL" to our WhatsApp bot. Cancellation:
- Stops future renewals
- Does not trigger a refund of the current period
- Allows continued access until the end of the paid period
- Data is retained for 90 days post-cancellation, then permanently deleted
05How to request a refund
Email support@pro-fit.co.in with:
- Your registered WhatsApp number
- Razorpay payment ID
- Description of the service failure and dates
- Any screenshots of missed deliveries
We respond within 7 business days. Approved refunds are processed to the original payment method via Razorpay within 10 business days.
06Chargebacks
If you initiate a chargeback with your bank or card issuer without first contacting us, we reserve the right to suspend your account and dispute the chargeback with the payment provider. Please always contact support@pro-fit.co.in first.